Suggestions for the online chat-box

[TLEC]

I would suggest that after an online chat-support session, that a transcript of the chat is emailed to the user.
A number of companies do that, and I find it very useful.

[EDWinXP Support]

Dear TLEC,

We are using the support system of Kayako support system. As you referred, for those who are requesting the transcript, we shall do.

Best Regards,
EDWinXP Support.

[TLEC]

Well, do it automatically, since there is often a solution, that might be re-applied later, saving the needs to re-issue the problem.